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P2P & Markets Bot
@marketscryptobot
February 8

FAQ P2P & Markets Bot

Meet — @MarketsCryptoBot ! A convenient and secure platform for buying and selling digital goods, services and assets. All news is in our news channel, as well as join our chat!

🗳️ Market

💠 P2P Market

🎈 Checks

⚙️ Other

🗳️ Market

– How to buy a product?

To purchase a product, go to Market → Buy and select the desired category and subcategory.

Find a suitable listing, review the deal terms, and click 📥 Buy.

After the seller confirms the deal, you will receive a notification. Wait for the product to be delivered and ensure it matches the description.

After verification, click 💸 Transfer coins and leave a review. The funds will then be sent to the seller.

– How to sell a product?

To sell a product, go to Market → Sell and select a suitable listing from the list.

Review the deal terms and click 📥 Sell.

After the buyer confirms the deal, you will receive a notification. Then, click 📦 Send product and ensure it matches the agreed terms.

Once the buyer verifies the product and the deal is successfully completed, the funds will be credited to your balance.

– How to create a listing?

To create a listing in the Market, go to Market → Create Listing. Then, choose whether you want to Buy or Sell a product. If you select Buy, your listing will appear in the 📥 Sell menu; if you choose Sell, it will be in the 📤 Buy menu.

Next, select a category and subcategory from the list and click Select this category.

Then, enter the product name, price, quantity, and description. Once completed, your listing will be successfully created and displayed in the chosen menu and category.

⚠️ When creating a listing, carefully specify the deal terms, as they may affect the decision in case of an appeal.

– How to edit/remove a created listing?

Go to Market → My Products, select the product you need, and click on it. Then you can either Edit product parameters or Delete listing.

– How to cancel a deal?

– For buyers: Go to your order, then click ❌ Cancel deal and confirm the cancellation. The deal can be canceled as long as it has not been confirmed by the other party.

If you want to cancel the deal during the product transfer stage, open an Appeal or click 📝 Send a message and ask the seller to cancel the deal.

– For sellers: If you have already accepted the deal and sent the product, the deal can only be canceled by you. Click ❌ Cancel deal and confirm your action.

– How to properly choose a listing?

The listing will display the maker's status (🟢 — online, 🔴 — offline), price, and product name. Listings are sorted by the most favorable price.

Click on the listing to view the detailed deal terms. To check the seller’s trade stats, click on their alias — this will show the total number of deals, the percentage of successful transactions, total trading volume, reviews, and other data. This will help you choose a reliable seller for a quick and safe transaction.

– How to contact the seller/buyer?

To contact the seller or buyer, go to the active deal and click 📝 Send a message. You can now send messages. After sending, you will receive a notification about it.

– How to open a dispute?

To open a dispute, go to the active deal and click Open dispute and confirm your action. After that, expect an SMS from the support team and provide any evidence they may request.

– For buyers: You must provide evidence that the product does not match the deal description or give other reasons for closing the dispute in your favor.

– For sellers: You must provide evidence that the product was sent in the correct form and matches the deal description to close the dispute in your favor.

If the seller does not respond within 8 hours, the moderators will finalize the deal, and coins will be transferred to the buyer.

Disputes can be resolved through a compromise that suits both the buyer and the seller. Depending on the cause of the dispute, we may offer different solutions.

⚠️ Before opening a dispute, try to contact the buyer or seller through messages in the deal!

– Fees

  • Buyer commission – 0%
  • Seller commission – 2%

– Terms of Use

– General Terms:

  • Spam in Listings:
    Posting duplicate or irrelevant listings, as well as excessive offer submissions, is not allowed. Users who violate this rule may face restrictions or account suspension. Please ensure all listings align with platform standards and maintain respectful interactions.
  • Communication via Bot:
    All communications must occur exclusively through the @MarketsCryptoBot chat. Transactions should only be conducted within the bot. In case of disputes or other concerns, users should use the "Open Dispute" button or contact support at @MarketsCryptoSupportBot.
  • Data Verification:
    Users should carefully verify the details of their transactions, ensuring that all terms and conditions are met.
  • Direct Transactions:
    All transactions should be completed directly between buyers and sellers, without involving third parties.
  • Fraud Prevention:
    Any fraudulent behavior will result in permanent account restrictions. If a user believes an action was taken in error, they may submit an appeal through support.
  • Asset Hold Policy:
    The platform reserves the right to temporarily hold assets until disputes are resolved between the involved parties.
  • No Manipulation Allowed:
    Users must avoid any actions that could disrupt fair competition or manipulate platform rules.
  • Cooperation with Support:
    Users involved in disputes must provide accurate information and actively cooperate with support for swift resolution.
  • Fair Use of Reviews:
    Users should use the review system honestly. Any form of rating manipulation, coercion, or unjustified negative feedback is not permitted.

– For Buyers:

  • By proceeding with a purchase, the buyer confirms their agreement with the product description and transaction terms.
  • Payment is transferred only after confirming receipt of the product through the platform.
  • If there are discrepancies in the product, buyers may open a dispute and provide relevant information.
  • Buyers must verify that the product functions as expected before completing the transaction.
  • Initiating transactions without the intent to finalize them is prohibited.

– For Sellers:

  • Sellers must ensure the timely delivery of products and that they match the agreed-upon description.
  • Any necessary usage instructions should be provided at the time of delivery.
  • Sellers must not create transactions they do not intend to complete.
  • In case of disputes, sellers should provide evidence that the product meets the stated conditions.
  • If a buyer does not confirm receipt, sellers have the option to submit an appeal.

– For Makers:

  • Listing creators must adhere to the same rules as buyers and sellers.
  • It is their responsibility to ensure that listings provide accurate details.
  • Disputes are resolved based on the evidence presented by both parties.

– Platform Liability and Compliance:

  • Content Responsibility: The platform provides a convenient service for transactions between users and is not responsible for the content of listings.
  • User Compliance: Users are required to comply with applicable regulations and ethical principles when posting listings.
  • Rule Violations: Any use of the platform that does not comply with its rules may result in access restrictions.
  • Legal Responsibility: Each user is fully responsible for complying with the laws of their country when conducting transactions and posting listings. In case of legal violations, full responsibility lies with the user.
  • Confidentiality: All information transmitted through the bot is confidential.
  • Data Protection: User data is not disclosed or shared with third parties.
  • Security Assurance: The platform guarantees the protection of personal data and the security of transaction information.
❗ The platform owners are not responsible for users' actions that violate these rules and are not obligated to monitor every transaction. Users must comply with all applicable laws and platform regulations when conducting transactions.

💠 P2P Market

– How to Buy Coins?

Go to P2P → Deposit, click "Via Order", and select a bank. Choose a listing, review the terms of the deal, and enter the amount.

Wait for the seller’s confirmation, then send the payment using the provided details and click 💸 "Payment Sent".

Once the seller confirms the payment, the transaction will be completed, and the coins will be credited to your balance.

– How to Sell Coins?

Go to P2P → Withdraw, click "Via Order", and select a bank. Find a suitable listing, review the terms, and enter the amount.

After the buyer accepts the deal, wait for the payment to be credited to your account. Once you receive the money, click 💸 "Send Coins".

After the buyer confirms receipt of the coins, the transaction will be completed.

– How to Create a Listing?

To create a P2P listing, go to P2P → Create Listing. Then, choose whether you want to create a Buy or Sell listing. If you choose Buy, your listing will appear in the Sell section, and if you choose Sell, it will appear in the Buy section.

Set a fixed exchange rate to USDT, specify trade limits (e.g., 10-1000), define the trade terms, and confirm the listing.

⚠️ When creating a listing, carefully specify the trade terms, as they may impact dispute resolutions.

– How to Edit/Delete a Listing?

Go to P2P → My Listings, select the order, and click on it. Then, you can either Edit product parameters or Delete the listing.

– How to properly choose a Listing?

The listing table displays the maker's status (🟢 online, 🔴 offline), the exchange rate, and trade limits. Listings are sorted by the best price.

Click on a listing to view its detailed trade conditions. To check the seller’s trade statistics, click on their username—you will see their total transactions, success rate, total trade volume, reviews, and other details. This helps ensure a safe and efficient transaction.

– How to Cancel a Trade?

  • For Buyers: Select an active trade, then click ❌ Cancel Trade and confirm. If you cancel after sending payment, the funds will not be refunded.
  • For Sellers: If you have already confirmed the trade and sent the payment details, cancellation is not possible. You can click 📝 Message Buyer and ask them to cancel, or open a dispute if necessary.

– How to Contact the Seller/Buyer?

To message a seller or buyer, go to the open trade and click 📝 Message. Once the message is sent, you will receive a notification.

– How to Open a Dispute?

To open a dispute, go to the active trade and click Open Dispute, then confirm your action. Wait for a message from support and provide all requested evidence.

  • For Buyers: Provide evidence of the payment (e.g., a transaction video) or other grounds for resolving the dispute in your favor.
  • For Sellers: Provide evidence that the payment was not received on the specified account to win the dispute.

If the seller does not respond within 8 hours, moderators will resolve the dispute, and the coins will be sent to the buyer.

A dispute may also be resolved through a compromise that suits both the buyer and the seller. Different solutions may be offered depending on the dispute reason.

⚠️ Before opening a dispute, try to contact the buyer or seller through trade messages!

– How to Deposit via @CryptoBot?

Go to P2P → Buy → CryptoBot, enter the deposit amount, and get a payment link.

Follow the link, complete the payment, and the funds will be automatically credited to your balance.

– How to Withdraw Funds via @CryptoBot?

Go to P2P → Sell → CryptoBot, enter the withdrawal amount, and get a link.

Follow the link to activate the check, and the funds will be credited to your @CryptoBot balance.

– Fees

  • Buyer fee: 0%
  • Seller fee: 1%
  • Deposit via @CryptoBot: 3.5%
  • Withdrawal via @CryptoBot: 0.5%

– Terms of Use

– General Provisions:

⚠️ By using the P2P Market in @MarketsCryptoBot, you agree to the following terms and conditions. Violation of these rules may result in restrictions or the blocking of your account.
  • Spam in Ads: Posting identical or inappropriate ads, as well as sending spam during the creation of offers, is strictly prohibited. Violators may face restrictions or account blocking. Please only post ads that meet platform standards and show respect to other users.
  • Communication through the Bot: All interactions must occur exclusively in the @MarketsCryptoBot chat. All transactions are carried out through this bot. In case of disputes or other issues, parties must use the "Open Dispute" feature or contact support via @MarketsCryptoSupportBot.
  • Data Verification: Be cautious when sending and receiving payments. Ensure all terms of the deal and amounts are correctly specified.
  • Transfers Without Third Parties: Payments must be made directly between the buyer and the seller, without involving third parties.
  • Fraud Blocking: Fraudulent activities are strictly prohibited and will lead to a permanent ban of the account. If you believe the decision is made in error, you can appeal through support.
  • Freezing of Assets: The platform reserves the right to freeze assets until the dispute between the buyer and the seller is resolved.
  • Manipulation Prohibited: Any actions that violate fair competition or manipulate the platform's rules are not allowed.
  • Cooperation with Support: In case of disputes, please provide accurate information and cooperate with support for quick resolution.
  • Review Manipulation Prohibited: Any attempts to manipulate the review system (inflating, blackmail, baseless negative reviews, etc.) are not allowed.

– For Buyers:

  • When starting a transaction, the buyer agrees to transfer the amount specified in the deal parameters to the seller's details within the set timeframe and via the chosen payment method. Opening deals without the intention to complete them is prohibited. Payment must be full, with the transfer fee paid by the buyer. Requests for discounts, including fees in the amount, or deviations from the deal's terms are not allowed.
  • Payment must be sent only to the seller's details provided in the "Details" section. The buyer must ensure the transfer is made to these details, not to addresses received in private communication outside of the platform.
  • The transfer should be made from the buyer's personal account within the selected payment system. Using third-party services or accounts is not allowed. Before making the transfer, the buyer must verify the correctness of the details, the amount, and the terms of the deal.
  • If there are any questions or discrepancies, the buyer must contact the seller through the transaction chat or reach out to support. If the buyer decides not to make the transfer, the deal must be canceled.
  • After the payment is made, the buyer must confirm the payment by selecting "Payment Sent" in the transaction menu. It is prohibited to mark payment without actually transferring funds or to cancel the deal after sending if the funds have not been returned.
  • The buyer can open a dispute if the seller has not confirmed the receipt of payment or has not delivered the goods in the agreed-upon timeframe. The dispute can also be initiated by the seller if no payment is received.
  • If the seller requests additional payment verification to prevent fraud, the buyer can provide the requested details or opt out of the transaction with the funds being refunded. In case the seller refuses to complete the deal or a refund is required, the buyer must provide account details for the return.

– For Sellers:

  • The seller agrees to transfer the coins to the buyer through the P2P platform after receiving the full payment to the specified details within the set timeframe and via the chosen payment method.
  • When creating the transaction, the seller must provide accurate payment details and any additional instructions. Intentionally providing incorrect details with the intent to transfer funds outside the platform is prohibited. The seller is responsible for the accuracy of the provided data. If an error occurs and the buyer has already sent the payment, the deal is considered completed.
  • Opening transactions without the intention to complete them or with terms that do not match the stated ones is prohibited. The seller cannot demand additional fees or penalties.
  • After receiving payment, the seller must verify the amount and complete the transaction by delivering the coins to the buyer. Sellers who consistently fail to complete transactions after receiving payment may face restricted access to the platform.
  • If payment is not received, the seller must open a dispute. The dispute can also be initiated by the buyer if they confirm payment.
  • To protect against fraudulent payments, the seller can request additional confirmation from the buyer. If the buyer does not meet the conditions or provide the necessary confirmation, the seller has the right to refuse the transaction and return the funds to the sender.
  • If the funds were transferred using a different method than specified in the deal, the seller can either complete the deal or return the funds for cancellation. In case of overpayment or underpayment, the seller must either return the excess amount or request the missing funds from the buyer to complete the deal.
  • The seller must accept funds if they are transferred through the correct details but contain errors in bank or payment system choice.
  • The seller has the right to refuse the transaction before it is completed and return the received funds to the sender.

– For Makers:

  • The ad creator must comply with the rules for both buyers and sellers. Ensure that the deal terms do not contradict the platform's rules and do not contain personal data or contact information.
  • Disputes are resolved according to the general procedure, based on the provided evidence.
  • The ad creator has the right to select offers from sellers. If minimum or maximum deal amounts are set, they must be specified in the ad parameters.
  • Posting ads with identical terms or creating multiple ads from different accounts to manipulate the market is prohibited.
  • Only platform-provided tools may be used for automation. Using scripts, bots, or other manipulative methods is not allowed.
❗ The platform owners are not responsible for users' actions that violate these rules and are not obligated to monitor every transaction. Users must comply with all applicable laws and platform regulations when conducting transactions.

🎈 Checks

– How to create a check?

To create a check, go to Checks → Create Check, select the amount (either using the min/max buttons or another desired value), and confirm the creation.

After that, you will receive a link that can be used to activate the check. Send it to your friends, acquaintances, and transfer balance quickly and conveniently!

– How to delete a check?

To delete a check, go to Checks → My Checks → Active Checks, select the check you want to delete, and click Delete.

Once deleted, the check will no longer be available for activation, and the frozen funds will be returned to your balance.

– How to activate a check?

To activate a check, simply click on the link (e.g., t.me/MarketsCryptoBot?start=check_...).

After activation, the funds will be automatically added to your balance.

– How to view check history?

To view Active, Inactive, or Activated checks, go to Checks → My Checks, and then select the appropriate section.

You will be able to find the check you're looking for there.

⚙️ Other

– How to change the bot's language?

To change the language, go to Settings → Bot Language, select the desired language option, and click on it.

After that, the interface language will be updated.

– How to contact support?

Go to Settings → Contact Support or click here: t.me/MarketsCryptoSupportBot.

– Does the bot have a referral program?

Yes! The bot has a referral program, which allows you to earn 30% of the commission income from your referrals.

To find your referral link and track your earnings, go to Settings → Referrals. Invite friends and earn together!

– How to change my username in the bot?

To change your username, go to My Profile → Change Name. The name must contain between 4 to 14 characters, and digits can also be included.

– How to view my statistics in the bot?

Go to My Profile → My Reviews — this will display all your reviews. You can also click on the highlighted blue text 👤 Profile: YourName (your public profile) to view all your trading statistics.

– How to change currency and payment methods?

To change currency and payment methods, go to P2P → Currency and Payment Methods. In this menu, you can manage your payment details and change the currency for your P2P transactions.

❗️Translated by AI
February 8, 23:56
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